STORE POLICY

PRIVACY POLICY

Crimson Line respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data in accordance with South African law, including the Protection of Personal Information Act (POPIA).

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1. Information We Collect

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When you interact with Crimson Line, we may collect the following information:

• Full name

• Email address

• Contact number

• Delivery and billing address

• Payment information (processed securely via third-party providers)

• Order history and preferences

• We only collect information that is necessary to provide our products and services.

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2. How We Use Your Information

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Your information is used to:

• Process and fulfil orders

• Communicate about your orders or enquiries

• Provide customer support

• Improve our products and services

• Send updates or marketing communications (only if you opt in)

• We do not sell or rent your personal information to third parties.

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3. Payment Security

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All payments are processed through secure, trusted third-party payment gateways.

Crimson Line does not store your full payment or card details on our systems.

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4. Sharing of Information

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We may share your information only with:

• Courier and delivery partners (to fulfil orders)

• Payment service providers (to process transactions)

• Service providers who assist in operating our website and business

• All third parties are required to handle your information responsibly and securely.

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5. Data Protection & Security

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We take reasonable technical and organisational measures to protect your personal information from:

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• Unauthorised access

• Loss or misuse

• Disclosure or alteration

• While no system is completely secure, we actively work to safeguard your data.

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6. Your Rights

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You have the right to:

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• Request access to the personal information we hold about you

• Request correction or deletion of your information

• Withdraw consent for marketing communications at any time

• To exercise these rights, please contact us using the details below.

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7. Cookies

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Our website may use cookies to enhance your browsing experience and analyse site traffic.
You can manage or disable cookies through your browser settings.

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8. Retention of Information

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We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

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9. Changes to This Policy

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Crimson Line may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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10. Contact Us

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If you have any questions about this Privacy Policy or how your information is handled, please contact us:

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Email: info@crimson-line.co.za
Instagram: @crimsonline